Request, route and complete help desk tickets with ease.

Using and managing a help desk can be challenging for both end users and technicians. The One to One Plus help desk enables teachers, staff, and students to quickly submit help desk tickets that automatically route to the proper technician(s) for easy updating and closure.



A few of the software features include:

  • Staff, teachers and students can log in using Google SSO, Active Directory, and other options.
  • Set up custom ticket entry for various user and task types such as student devices, software issues, password resets and any others.
  • Users can easily submit help ticket request using custom forms.
  • Routes tickets to technician(s) or technician groups based on site or ticket type.
  • Technicians can quickly update detailed information for tickets using the One to One Plus mobile app.
  • Ticket notes can be flagged as private or public for information sharing.
  • Automated update notifications keep users informed throughout the ticket process.
  • Technicians can send emails to users directly from the software.
  • Create invoices directly from the ticket system for damages to devices.
  • Track time spent on tickets.
  • Attach photos and other documentation to tickets.
  • Quickly assign spare loaners to students and staff. 

You may also be interested in....

Asset Management White

Asset and Inventory Management

Manage, track and assign all your technology devices and assets in one system.

Explore More
Students, Staff and Locations White

Student, Staff and Location Management

Import, update and track detailed student, staff and location data.

Explore More
Productivity Management White

Mobile App and Productivity Management

Choose from a wide range of tools to ensure you get the data you need when you need it.

Explore More
Custom Demo icon

Schedule a Custom Demo

We’ll put together a demo that addresses your school system’s specific needs.

Schedule Now
Demo on Demand Icon

Demo on Demand

Watch a recorded demo to get a quick sense of the software’s powerful features.

Watch Now
Quote Icon

Request Pricing

Get a quote customized to specifically to meet the needs of your school system.

Request Now